Who does he call? Nobody, usually. He wings it, sleeps wherever, and you find out three weeks later — on the expense report. SMB Travel Assistance watches every trip your team takes. Before, during, after. Delivered on WhatsApp. No app, no account.
No app. No account.
Canceled flight, missed connection, surprise strike. Your employee improvises — no backup, no playbook. Every minute of hesitation costs money and morale.
What exactly happened out there? Who decided what, and why? Back at the office, nobody knows. The trip stays a black box until the expense report lands.
A lost ticket. An amount recalled from memory. A missing proof. And an accounting team chasing paperwork for weeks.
Every planned trip is tracked around the clock. The alert goes out before the disruption hits. Not after.
Diagnosis in minutes, the best alternative, and the exact script: what to say, to whom, at which counter. Your employee acts fast instead of standing in line hoping.
Time-stamped recap, receipts ready for the expense report. The black box becomes a clean file.
Flight covered by EC261? Refundable rail delay? We file the claim for you. Success fee only: you pay nothing unless you recover money.
A flight collapses, and on the other end sits a system built for one thing: rebooking at the lowest cost — the airline's. Rebook on the cheap, close the file, move on to the next.
This is where things are headed. Airlines are handing their support to bots, spending millions on it. The traveler, meanwhile, becomes a cost line to squeeze.
The Flight Desk takes the other side. Paid by you, never by the airline. A human contact who negotiates the best rerouting — your traveler's, not the carrier's.
The more airlines hand their support to bots, the rarer someone in your corner becomes. And the more valuable.
01
The list of employees who travel regularly. Five minutes, one time.
02
Automatically, continuously, zero action on your end. No back-and-forth.
03
Instant alert and precise instructions, straight to their WhatsApp. No app, no account.
04
Monthly report: trips monitored, incidents handled, receipts on file. No more black box.
From €15 to €25 per active traveler per month, depending on team size and travel frequency. No setup fee. No commitment. An employee doesn't travel this month? You pay nothing for them.
First month free for 3 to 5 travelers. If it doesn't save you anything, walk away.
No questions asked.
Question not covered here? Message us on WhatsApp — reply within the hour.
You change nothing about how you book. You share the trips (or your regular travelers), we watch. As long as everything runs smooth, you never hear from us. When something breaks, the traveler gets the alert and the game plan on WhatsApp — and you get the paper trail.
No — and we'd rather say it straight: we don't issue tickets. We deliver the diagnosis, the best available alternative, and the exact script to get it — at the counter, on the phone, or online. In practice, that's often faster than an agency routing everything through its own systems.
Success fee only. When an incident qualifies (EU Regulation EC261, rail guarantees), we build the case and file it. We take a cut of what's actually recovered. Nothing recovered, nothing billed.
No. Everything runs on WhatsApp — which your team already uses. No app, no account, no forgotten password.
We collect the strict minimum needed to monitor trips: traveler identity, itineraries, booking references. Nothing is sold, nothing is reused. Deleted on request.
How many travelers, which routes, what's driving you crazy today. Three lines is plenty. Answer within 24 hours.
First reply within the hour.